Terms of Service

These Terms of Service govern your use of TALLA Care, including our website, application, care plans, services, benefits, and related features.

By purchasing, activating, or using a TALLA Care plan, you agree to these terms.

Eligibility

You must provide complete and accurate information when registering an item or purchasing a care plan.

TALLA Care may request supporting information including proof of purchase, item value, photographs, ownership details, or other documents required to confirm eligibility.

Care Plan Activation

A care plan becomes active only after successful payment, registration, and approval of the item where applicable.

Each care plan is linked to the registered item and its approved category, value, and coverage level.

Coverage applies only during the active validity period of the selected plan.

Registered Items

The customer is responsible for ensuring that all information submitted about the registered item is accurate.

TALLA Care may reject, suspend, or cancel registration where information is incomplete, inaccurate, misleading, or cannot be verified.

Coverage does not automatically apply to replacement items or different products unless approved by TALLA Care.

Services and Benefits

Services and benefits available under each plan depend on the selected package.

Service availability may vary depending on the item type, condition, material, location, specialist availability, and technical feasibility.

TALLA Care may appoint approved service partners or specialists to perform care, maintenance, inspection, restoration, or related services.

Service Frequency

Customers may only use services according to the frequency and limits included within their selected plan.

Unused services do not automatically carry forward beyond the validity of the plan unless specifically stated.

Claims and Service Requests

All claims and service requests are subject to review.

TALLA Care may request photographs, invoices, inspection, additional information, or physical assessment of the item before approving a request.

Approval is not guaranteed simply because a plan is active.

Coverage Limitations

TALLA Care does not guarantee that every form of damage, deterioration, stain, defect, or cosmetic issue can be fully repaired or restored.

Certain materials, finishes, colors, constructions, or previous repairs may limit the result that can safely be achieved.

Normal wear, pre existing damage, misuse, intentional damage, unauthorized modification, improper storage, and other excluded conditions may not be covered.

Item Value and Coverage

Coverage limits are based on the registered value and the selected plan.

TALLA Care may require proof of the item's original purchase price or current value.

Any maximum coverage amount shown under a plan represents the maximum possible limit and does not guarantee automatic payment of that amount.

Replacement or Compensation

Where compensation, replacement, or financial coverage applies, TALLA Care may assess the item condition, age, market value, purchase value, repairability, and applicable plan limits.

Any approved compensation will be subject to the terms and limits of the selected plan.

Rewards and Benefits

Certain plans may include rewards, keys, privileges, offers, or additional benefits.

These may be subject to separate conditions, expiry periods, availability, and redemption rules.

TALLA Care may modify or discontinue promotional benefits where reasonably required.

Payments

All payments must be completed using an accepted payment method.

Prices may change from time to time, but any price change will not affect an already active care plan unless otherwise agreed.

Additional services outside the selected plan may be charged separately.

Cancellations and Refunds

Refund and cancellation requests are governed by the TALLA Care Returns & Refund Policy.

Once a service, benefit, claim, reward, or other plan feature has been used, the care plan may become non refundable.

Customer Responsibilities

Customers must use TALLA Care services responsibly and honestly.

Customers must provide accurate information, follow service instructions, present the correct registered item, and avoid submitting fraudulent, duplicated, or misleading claims.

Misuse and Fraud

TALLA Care may suspend or terminate a plan where there is reasonable evidence of fraud, abuse, false documentation, intentional damage, manipulation, or misuse of the service.

In serious cases, TALLA Care may also refuse future service.

Third Party Service Providers

Certain services may be provided by approved third party specialists.

TALLA Care will take reasonable steps to appoint suitable providers, but certain services may remain subject to the provider's technical procedures, operating conditions, and availability.

Intellectual Property

All TALLA Care branding, designs, content, software, logos, text, graphics, and other intellectual property remain the property of TALLA Care or its licensors.

They may not be copied, reproduced, distributed, or commercially used without written permission.

Limitation of Liability

To the extent permitted by applicable law, TALLA Care will not be responsible for indirect, incidental, or consequential loss arising from the use of the service.

Nothing in these terms limits any legal rights that cannot lawfully be excluded.

Changes to These Terms

TALLA Care may update these Terms of Service from time to time to reflect changes in the service, legal requirements, operational procedures, or available benefits.

The latest version published on the website or application will apply from its stated effective date.

Governing Law

These Terms of Service are governed by the applicable laws of the United Arab Emirates.

Any dispute will be handled in accordance with the competent authorities and courts of the relevant jurisdiction.

Contact Us

If you have any questions about these Terms of Service, your care plan, or your registered item, please contact TALLA Care support.

TALLA Care. Care Beyond Purchase.