Shipping Policy

This Shipping Policy explains how collection, delivery, and return transportation may be handled for TALLA Care services.

Service Availability

Shipping, collection, and delivery options may vary depending on the customer location, selected care plan, type of item, and service required.

Certain services may require the registered item to be collected and transported to an approved TALLA Care service location or specialist.

Collection and Delivery

Where collection is available, customers will receive the relevant instructions before pickup.

Customers are responsible for ensuring that the correct registered item is safely prepared and available at the confirmed collection time.

Delivery will be made to the address provided by the customer unless another location has been approved in advance.

Delivery Time

Estimated collection and delivery times may vary depending on location, service requirements, item condition, courier availability, and operational circumstances.

Any estimated delivery or completion date is provided as an indication and is not guaranteed unless specifically confirmed in writing.

Shipping Charges

Shipping, collection, or delivery charges may be included within certain TALLA Care plans.

Where transportation is not included, the applicable charge will be shown or communicated before the service is confirmed.

Additional charges may apply for special handling, remote locations, repeated delivery attempts, or services outside the standard coverage area.

Item Packaging

Customers should ensure that items are appropriately prepared for collection.

Where required, TALLA Care or its approved logistics partner may provide specific packaging or handling instructions.

TALLA Care may refuse collection where an item cannot be safely transported.

Inspection Upon Collection

The item may be photographed, documented, or inspected at the time of collection or upon arrival at the service location.

This process helps confirm the condition of the item and maintain an accurate service record.

Failed Collection or Delivery

If a collection or delivery cannot be completed because the customer is unavailable, the address is incorrect, or access cannot be obtained, a new collection or delivery may need to be arranged.

Additional transportation charges may apply.

Damaged or Missing Shipments

If an item appears to have been damaged or lost during an arranged TALLA Care shipment, please contact us immediately.

All cases are subject to review, including transportation records, photographs, packaging condition, and information provided by the logistics provider.

Third Party Delivery Partners

TALLA Care may use approved third party logistics or courier providers for item collection and delivery.

Delivery times and availability may therefore be affected by the operating conditions of the selected provider.

Address Changes

Customers should notify TALLA Care of any requested delivery address change before dispatch.

Once an item has been dispatched, changes may not always be possible and additional charges may apply.

Contact Us

For questions regarding collection, delivery, or shipping, please contact:

Email
care@tallacare.com

Phone
+971 55 783 2555

Office Address
Office 19
Fatima Mohammed Abbas Abdalla Alfuhaim Building
Street 65, Al Muteena
Dubai, United Arab Emirates

TALLA Care. Care Beyond Purchase.